Customer Service

For billing questions, account changes, or general information

  • (704) 123-4567
  • service@clearwaterutilities.com
  • Monday-Friday, 8am-5pm

Emergency Service

For water leaks, service disruptions, or other urgent matters

  • (704) 123-4567
  • emergency@clearwaterutilities.com
  • 24 hours a day, 7 days a week

Conservation Team

For water-saving tips, rebates, and conservation programs

  • (704) 123-4567
  • conserve@clearwaterutilities.com
  • Monday-Friday, 8am-5pm

Administrative Office

For business inquiries, permits, and administrative matters

  • (704) 123-4567
  • admin@clearwaterutilities.com
  • Monday-Friday, 8am-5pm

Frequently Asked Questions

For water leaks or emergencies, please call our 24/7 emergency line at (555) 987-6543. If it's not urgent, you can also report it through our contact form or customer service line.

We strive to respond to all inquiries within 1 business day. Emergency calls are handled immediately. For general inquiries submitted through the website, please allow up to 2 business days for a response.

Yes, you can pay your bill in person at our main office during regular business hours. We accept cash, check, and credit/debit cards. For your convenience, we also offer online payment options through our customer portal.

To start or stop water service, please contact our customer service department at (555) 123-4567 or submit a request through our website at least 3 business days before your desired service date. You'll need to provide identification and property information.

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Visit Our Office

Map location

Main Office

123 Water Way
Cityville, NC 42805

Get Directions

Office Hours

  • Monday - Friday: 8am - 5pm
  • Saturday: 9am - 12pm
  • Sunday: Closed

Parking

Free customer parking is available in the lot adjacent to our building.

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